Return Policy

Collectors Alchemy does not offer returns of actual card items due to the nature of sealed product within the TCG world. 

This refers to booster boxes, single booster packs, and/or special sets no matter the language.  

Damages and issues
Please inspect your order upon reception and contact us immediately (within 1 business day of your order being marked as delivered) at support@collectorsalchemy.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Please provide images or video of the damaged item/shipping box.

Refunds
Collectors Alchemy does issue refunds as appropriate for individual cases of:

• Damaged Product: damaged product must be sent back for review for full refunds: we reserve the right to determine legitimacy of any damage claims. For minor damage on non-trading card products, partial refunds may be issued on video review on a case by case basis at our discretion. We reserve the right to prosecute attempted fraud through the appropriate authorities. This process can take up to 1-2 weeks depending on how long it takes the mail carrier to respond, customer response time, and filing with insurance.
• Lost in Transit: if you have not received your order, please contact us to get started on a replacement or refund. If the item is marked as delivered and a carrier GPS trace cannot prove misdelivery, you will need to file a police report with local authorities before we can take any further action.  This process can take up to 2-3 weeks depending on how long it takes the mail carrier to respond, filing the police report, customer response time, and filing with insurance.
  
• Order Cancellation: if you are cancelling your order within 1hr after it's placed (and it hasn't shipping out in that 1hr), we do issue a refund, minus a cancellation fee to cover processing fees and other costs. Please see our Cancellation Policy for a breakdown of fees
  

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.